Refund policy

I want you to be happy with your vault. Here is exactly how returns work, in plain words.

The 30 day window

You have 30 days from the day your vault arrives to ask for a refund. Write to me at the address on the contact page with your order number and tell me what went wrong.

What I refund without asking questions

Your vault arrived damaged or leaking.
Something is missing from the count you paid for.
Your vault never arrived and tracking has stopped moving.

Send me a photo where it helps and I will sort it out. You do not need to send anything back for a damaged or short order.

What I cannot refund

A vault is a surprise product. Getting shades you would not have picked yourself is the whole idea, so I cannot refund a vault simply because you did not like a colour. If a gloss is faulty, that is different, and it is covered above.

For hygiene reasons I cannot resell opened lip products, so opened glosses cannot come back.

If you are in the United Kingdom or the European Union

You have the right to cancel within 14 days of receiving your order, without giving a reason. Write to me within those 14 days and I will refund you, including the standard delivery cost, within 14 days of getting your cancellation.

Send the items back unopened and in the condition you got them. You pay the cost of sending them back. Sealed lip products that have been opened are excluded, because of hygiene.